Refund policy

We want you to feel good about your purchase from Next Chapter Hustle. If something doesn’t work out, we’re happy to help.

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unwashed, unused, and in its original condition. If your item came with tags or original packaging, those should also be included.

To start a return, contact us at hustle@nextchapterhustle.shop.

If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.

We’ll review the issue and work with you to make it right.

Exchanges
We accept exchanges within 14 days of delivery, subject to product and size availability.

Items must be unworn, unwashed, unused, and in their original condition. Customers are responsible for return shipping costs unless the exchange is needed because the item arrived damaged, defective, or incorrect.

If the requested replacement item is unavailable, we may offer a refund instead.

Final Sale Items
Clearance items, heavily discounted items, personalized items, and custom-made products are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.

If an item is final sale, this will be clearly noted on the product page.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable, unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hustle@nextchapterhustle.shop.